Licensed music curated to enhance the banking experience, from the moment customers walk in to the end of the day.
Curated music enhances your branch experience, creating a welcoming and professional environment.
Transform routine visits into engaging experiences with music that builds positive associations.
Curated background playlists strengthens brand identity and creates a memorable bank experience.
Music in banks reduces stress and distractions, making wait times feel shorter and creating a more pleasant environment.
The right background music uplifts staff mood enchancing productivity and customer service.
Our music platform helps you shape the atmosphere of your bank with licensed playlists, smart scheduling, and fully custom stations. Whether you’re looking for ambient jazz or modern instrumental, our background music for banks is designed to suit every branch type and customer mood.
Build the right in-branch atmosphere throughout the day with scheduled music mixes, service announcements, and multi-branch control, all from one easy-to-use interface.
Music plays a key role in how customers perceive your branch, affecting their sense of trust, comfort, and even how long they’re willing to wait. These stats highlight why the right background music matters in banking.
of customers report that ambiance affects their perception of professionalism
increase of service inquiry conversions
reduction in perceived wait times
Figures and statistics are based on findings from reputable industry reports and academic research studies.
Whether you manage a flagship city branch, suburban location, or a growing national network, SoundMachine delivers the ideal soundtrack to enhance your customer experience and reinforce your brand identity.
Create a polished and modern ambiance with curated playlists that reflect your brand values and provide a relaxing experience for city-based clients.
Foster trust and familiarity with warm, approachable music selections that make customers feel welcome and at ease during their visit.
Make a memorable impression with easy-to-deploy music solutions. Perfect for mobile branches, info kiosks, and pop-up service points at events.
Manage music across all locations from a single, central platform. Maintain consistency while tailoring soundtracks by region, time of day, or branch type.
Already using Spotify, TIDAL, or Apple Music at home? You can import playlists from major platforms into your fully licensed bank branch account, combining familiarity with professionalism.
It only takes a few steps to get fully licensed music in your bank.
Choose one of our plans, tell us about your company, and you're in! Explore all features for 30 days, completely free.
Choose from 500+ stations or import custom playlists from major platforms like Spotify, Apple Music, Youtube, and more.
Schedule stations, custom playlists, or mixes and get attention with promotional messaging.
You’re done! Watch as your branches instantly feel more inviting with professional-grade and expertly curated music.
January 9, 2022
Music is powerful. Music is emotional. Music can make or break your customer’s experience. According to a 2019 interview with Matt Alexander, CEO of Neighborhood [...]
September 8, 2021
September 8th, 2021 – When was the last time you said to yourself “You know what sound like fun? Going to the bank!” The fact [...]
November 21, 2017
What exactly is congruency? Put simply, it’s when the music matches the message we want to transmit to the public. [...]
Is a music license required to play music in a bank?
Yes, banks need a performance license to legally play copyrighted music. This is typically obtained through a licensed music provider like SoundMachine, which covers public performance rights on your behalf.
Can I use Spotify, Apple Music, or YouTube to play music in my branch?
No, personal streaming platforms such as Spotify, Apple Music, and YouTube are not licensed for commercial use. Using them in a public setting like a bank violates their terms of service and copyright laws.
Why do banks need a commercial music service?
Playing music in a bank is considered a public performance. Without the correct licensing, banks risk fines from performance rights organisations. A service like SoundMachine handles these rights for you, keeping you compliant and hassle-free.
How does music impact customer behaviour in banks?
Music can reduce anxiety, ease perceived wait times, and improve mood. This creates a more comfortable and welcoming environment that supports trust and satisfaction.
What type of music works best in a bank environment?
Soft instrumental, ambient, jazz, classical, or light pop are well-suited for banks. These genres help maintain a calm and professional atmosphere without distracting customers or staff.
Can I manage music across multiple bank branches?
Yes. SoundMachine allows you to control music for all your branches from one central dashboard. This keeps your brand experience consistent while giving you flexibility to customise by location or time of day.